Access CAFOD's resources and policies relating to making a complaint or raising a concern.
Access CAFOD's resources and policies relating to making a complaint or raising a concern.
CAFOD is committed to upholding the highest standards of organisational, professional and personal conduct. This applies to any CAFOD representatives (which includes employed staff, volunteers, trustees and consultants) and any other person who is employed or asked and/or authorised to carry out our work or represent CAFOD.
Our values commit us to respect the intrinsic dignity of every person and to create relationships of mutual respect with all people. Our values also commit us to be good stewards of the resources entrusted to us, including environmental resources, and be transparent in, and accountable for, our work.
We recognise that sometimes our values and commitments might not be upheld to the standard expected. If this is the case, we want to be informed. Whether you are a member of staff, a partner, a beneficiary or a member of the public, the information below explains how to report a concern.
There are many ways you can report a concern.
EthicsPoint
You can report a concern by using our secure and confidential complaint and incident management system EthicsPoint for use by anyone connected to our work. This complaint handling system allows you to share information (anonymously if you wish).
Report a concern on EthicsPoint
For further information, please see the Ethics Point FAQs.
Safeguarding concerns can be reported through EthicsPoint using the secure and confidential reporting route described above or by emailing safeguarding@cafod.org.uk.
CAFOD is committed to making sure that CAFOD staff who raise concerns of suspected serious malpractice which is within the public interest are protected from dismissal, victimisation or any other negative treatment by CAFOD.
The term “serious malpractice” covers instances where someone working with or for CAFOD appears to be acting, has acted or is likely to act improperly, negligently or criminally. It includes:
criminal activity (eg child abuse, fraud, theft etc)
illegality (including negligence, breach of contract, breach of administrative law)
miscarriage of justice
danger to health and safety or the environment
sexual harassment
victimisation
concerns about fundraising practice
the cover up of any of the above.
There are several ways in which whistleblowing concerns can be raised. All disclosures will be managed confidentially and sensitively by a trained person.
A concern can be raised via EthicsPoint, which is an independent and confidential case management system.
If a staff member feels it is inappropriate to raise concerns directly with anyone who is part of the day-to-day management or use EthicsPoint, contact our designated trustee lead using the email address chairofgovernance@cafod.org.uk.
If you need to take the issue outside the organisation you can contact the Charity Commission.
For further information please see our FAQs on raising a complaint.
If you want to get in touch for any other reason, including contacting our Supporter Care Team, please refer to our contact page.